Thursday, 8 January 2026

Phone switch botch

Overcast with non stop rain through the day and into the night. It's snowing inland, but not cold enough near the coast. Nearly ten hours in bed, three hours awake. A fair night's sleep according to Fitbit. Not fair enough. I drank lots of water and ate a good breakfast, but felt thick headed all day.

The Crans-Montana bar managers are being charged in the aftermath of the fire which killed forty and injured 116. It's taken a week to identify all the victims, many were badly burned. There had been no safety inspections for the past five years. It sounds as if municipal building safety officials were asleep on the job or short sighted in their scrutiny. The use of flammable sound insulation materials and wood struts in the roof space was a disaster waiting to happen. Multiple failures to ensure public safety.

An OpenReach engineer arrived at eleven, checked the connections and the router I installed yesterday. All is working as intended. He exhorted us not to switch off the system at night as this can cause problems that report anomalies where none exist, but we can switch off the wifi mesh extension. Our cordless phone hub is now connected to the network through the router rather than the copper landline wall socket. He succeeded in tidying up the collection network and power cables and making a neat bunch out of them so we can buy a flexible wire spiral to wrap around the bunch and keep them tidy together. 

After his visit I contacted TalkTalk to request an equipment mailbag returning their router by mail. It took me twenty minutes using a direct messaging bot to achieve this. It could have been done in a few minutes speaking to a live human being directly, but employing real intelligent people to speak to directly is more expensive than a digital device. It may achieve the same result, but message and order processing wastes the client's time, not that of the business.

Clare bought bitter Seville oranges yesterday and started making this year's batch of marmalade after breakfast, and baking a batch of bread at the same time. Marvellous multi tasking! After a snack lunch, Rachel and I made music together. Sadly my hazy head and slow brain made my playing error prone. We went out in the rain to do some shopping. When we arrived at Beanfreaks, Clare had a phone call from our cleaner Jorja. We'd forgotten she was coming due to the disruption of the day. I only went out for fresh air and could have stayed home to welcome her. I returned home immediately to let her in and get dry.  My brolly is even more broken than it was before due to gusts of wind seizing it like a sail and bending stays until it's hard to close. What a horrible wet day.

On checking my emails, there was one from BT informing me of a new phone number, even though I had informed BT following their SMS to me a fortnight ago about keeping the existing landline number. I had to use their SMS help line and exchange messages with a 'bot' to explain what had happened and reach a live human being a quarter of an hour later to explain what had not happened. I now have to wait three to five days for our landline number to be reinstated. This may be due to TalkTalk not relinquishing control of the landline, or seasonal delay. It means that if the GP or hospital or any family or friends were to contact us on the landline number they couldn't get through. Most would use a mobile number for either of us instead - if they had it on record, but exceptions have the potential to cause trouble in the event of a crisis. It's annoying and unsettling.

Rachel cooked spicy vegetables to go with sea bass for our supper. Then she and I went out for a walk in the dark. The air temperature dropped and a gusty wind drove rain into us and soakee our top clothes. It was too unpleasant to walk far. I took refuge in writing a Reflection on the parable of the vineyard for next Wednesday' Motning Prayer instead and went to bed early again. 

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