The illusion that speed means progress

Easter Monday we all rose late. It's quite a while since I last slept ten hours. We didn't do much or go far, as it was still cold and dull. Irritatingly, the internet was intermittently on and off all day, and for the most part slower than usual. Not that unusual with TalkTalk Broadband however. Most nights we're without a reliable connection from nine thirty for two hours.

Easter Tuesday, rising late again. Mary from across the road came over to ask for help with her computer, as she was getting error messages she didn't recognise. It turned out that her internet connection was also very slow and intermittent, making the job of updating an old XP driven computer into a series of long freezes. Now Mary is a BT customer. I've checked all my equipment, connected to TalkTalk broadband, and the problem's the same. This suggests there's an infrastructure problem somewhere not too far away and it's affecting service providors who buy their slice of the information highway from BT Openreach.

My router shows I am connected, the operating systems on various computers in the house show that my  data is being sent out but only a tiny fragment of data is returning, not enough to display a website, only enough to make the browser hang. Then after a while the router displays 'unable to connect to internet' and drops out for several minutes before resuming at a speed too slow to be functional.

Nothing about local outages on the news. Nothing about it on the TalkTalk website - no point in phoning them as their customer service is rarely of any use at the time you need it. Oh yes, the way I know this is because my BT 3G wireless internet dongle still works, enabling me to visit websites and post this. It's lucky I have no urgent need to spend lots of time on-line at the moment. 

I wonder how many people in business, or managing emergencies are wondering what on earth is happening. It makes me realise how dangerously dependent we've become on internet connectivity over the past decade, and just how wicked it is that internet service marketing promotes an illusion of a world in which every service runs perfectly, consistently and powerfully, when in reality it's still a work in progress whose reliability falls far short of being comparable with that of the national electricity grid.

The Big Joke is all the promotional hype Cardiff is getting to do with the roll out of super-fast broadband services intended to improve economic development. What's most needed is consistency and reliability at whatever speed. Without that your plans always unravel and your emergencies are un-manageable.

What are we doing by lying to ourselves about priorities?