Kath on the case

Another damp and overcast day, but not much rain. I slept badly, losing sleep rehearsing things I needed to take care of today, but eventually woke up clear headed and sharp to start with. I posted today's Morning Prayer YouTube link to the Parish WhatsApp prayer thread when I got up for breakfast at eight. 

The toxic impact of the meds was not as pronounced as has been before until I started to tire in the afternoon. i made a start on writing a Reflection for next week when it's Ash Wednesday and completed it late in the day. I went to the Eucharist at St Catherine's. Eleven of us at today's service. I cooked lunch while Clare was out shopping, then went for a walk in the park after eating. I asked Kath's help in contacting TalkTalk to ask for a copy of our final account bill, which I think may need challenging. She certainly succeeded in getting results I despaired of getting. While I was walking in the park at sunset. She tracked the TalkTalk equipment return parcel to its destination from the Post Office receipt. I'd been unable to figure out how to extract this info. 

She obtained screenshot evidence that parcel delivery had been fulfilled. She then set about contacting TalkTalk accounts, logging into their website and using their default direct messaging app to pursue her request for a final account closing bill. The login process using my personal credentials established on their system, rejected my password to hinder the process of gaining access. Exactly the same frustration I had with it that led me to close my user unfriendly TalkTalk account.

Kath did get through and accessed the Direct Messaging app. She was able to download the record of exchanges which I was unable to do. I'm promised a paper bill in a week or so, but am unsure I'll receive a .pdf version as well. I'm promised a phone call from their accounts office about the final account bill.  Kath has found the necessary evidence to support our demand for an explanation of the large direct debit. There's a strong likelihood this call will happen before I have a copy of the bill to scrutinise.

Ashley and I had a long conversation about this affair and he said there were several breaches of consumer legislation in the way this issue has been dealt with by TalkTalk giving grounds for legal action against the company, and these would support a complaint made to OFCOM. Processing all this information, given  how tired I am today, was overwhelming. I need a respite from thinking in order to recover and prepare for whatever comes next.

After supper I watched a couple of undemanding episodes of 'Patience' to relax before bed. All round medical examination first thing in the morning. Stayed up too late again.