A business blame game

Another damp overcast day, but a fair night's sleep. After breakfast I recorded next Wednesday's Morning Prayer. The Biblical Reflection on an apocalyptic text from Matthew's Gospel was challenging to write, rather glum for Epiphanytide. Although my focus was reasonably sharp, I stumbled several times when reading the text. Editing took longer than usual. A recording made of half a dozen sound files, was tricky to piece together due to attention lapses. Although I woke up with a clear head, brain fog crept in. I recall feeling like this before as dehydration started affecting me, so I drank a few glasses of water and it helped me to concentrate and finish the job. 

In the morning's mail was another equipment delivery return mailbag from TalkTalk, which I'd not asked for and had no need of, as I returned their kit earlier in the week. I went out for a breath of fresh air and took the letter wrote last night around to the GP surgery. Clare had started cooking lunch by the time I returned home. After eating a spent an hour contacting TalkTalk via Direct Messaging to complain about the phone number not being switched over as requested, and the appearance of the equipment return bag. It was a frustrating exchange with TalkTalk blaming BT and BT blaming Talktalk for not reinstating our home phone number. The delay continues, and the work won't be completed until after the weekend. All I got was confirmation that the account closure process began on 7th January when our BT broadband service went live. No admission of responsibility for the twelve day delay in reinstating our existing home phone number, and dismissal of my compensation claim for lack of service. I think this is a story worth telling to the BBC's 'You and Yours' programme. Assembling all the pieces of evidence and transcribing the Direct Messaging thread will not be easy. Ashley says that telecoms companies deliberately make it difficult to change service providor. Will it prove worth the effort? I'm not sure. 

Coed Organics is no longer supplying us with a weekly organic veggie bag and we have to remember to stock up to avoid running out before the weekend. The sun was setting by the time I went out to buy veggies and walk in the park.

While writing after supper I had a text message from TalkTalk acknowledging my complaint and referring this to the dispute resolution team. The fact that TalkTalk considers a complaint a dispute presumes an adversarial stance on its behalf. So much for customer concern and quality of service. The company excels at damaging its reputation and wears down those with serious issues to resolve until they give up trying.

I spent the evening after supper writing a homily for the Eucharist I've been asked to offer at St Catherine's the Wednesday after next. Curiously, enough I found this exercise quite  refreshing. I may sleep well tonight.