Blessed sunshine today, lifting the spirit, but still not getting enough refreshing rest to start the day feeling well. I had a call from BT about the procedure involved in keeping our landline number, which will take a couple of weeks. It means I won't need to change the phone number the annual Christmas letter, due for circulation in the next few days. After breakfast I had a text message from Talktalk wanting to discuss the switchover. BT had already notified them I presume. I was not pleased with the mildly threatening tone of the message mentioning liability for disconnection charges and spent an hour exchanging direct messages of complaint about the service. If I haven't complied with their terms and condition as the timing of contract renewal coincided with me having a stroke, I will be sure to mention this. If they go on to make a disconnection charge, I'll complain to OFCOM.
I started work on the annual digital greeting card and newsletter mailing after breakfast. It's taking much longer than previously as I'm that much slower at remembering and retrieving information. I have physical cards and addresses organised but have yet to start on the assembly of that mailshot. I started late to make lunch. By the time I went out for my afternoon walk it was nearly sunset, and it started to drizzle, as it often does at this time of day.
A TalkTalk supervisor called on my mobile to discuss account closure with me and return of their equipment. it gave me an opportunity to give more feedback to add to what I wrote on the Direct Message thread, being particularly critical of the latency in their network and the potential security risk to users who don't understand why the system isn't working as expected. Just after I got home I had a second call from another TalkTalk supervisor about disconnection and had to explain that I'd not long been contacted about this. Then I had a text message from TalkTalk acknowledging my complaint and giving a reference number for dealing with it. We'll see what happens next!
After supper I directed my attention to the digital greeting mailshot of three dozen greetings. Sobering to notice how many people on that list, compiled a decade ago, have since died. Sometimes recalling the detail behind the list was difficult. I haven't lost memory but recall doesn't work as swiftly and efficiently as it did before my stroke. Tired now. Concentrated for too long. Need sleep now.
No comments:
Post a Comment